The voice that guides you
The Contact Center service provides information on the local and national traffic situation, on local mobility and information related to the health emergency via the number 800 18 34 34. It operates from Monday to Friday, from 7:00 AM to 8:00 PM. Calls are completely free for citizens from any phone in Italy, both landlines and mobiles. The service is accessible via voice recognition to allow callers to interact in total safety, reducing distractions.
One of its most relevant features is voice recognition, which lets callers interact without touching their phone: the user is at the “centre” of the service and guides the conversation according to their needs without using the phone’s keypad, in total safety.
The Advanced Contact Centre lets you
Listen to the ACI Infomobility
audio bulletins
Find about events in your surroundings through the automatic “Around Me” service
Speak to an operator
Make reports on traffic and mobility to Contact Centre operators